Preguntas frecuentes
Q: How do I track my package?
A: Once your order ships, you will receive an email with a link to track your package. Click on the link and stay informed.
Q:How Long will it take to receive my order?
A:Orders usually go out within 4-5 business days.
Economy average 5-8 days for delivery. We can't promise arrival time once it leaves our warehouse.
Pre-orders, pre-sales, or other items that are noted on the listing may take longer to ship out, These items are not currency in stock and require an additional period to be produced or purchased .
Q:I bought a Final Sale item , can I return it ?
A:Products marked Final Sale cannot be return it; This also applies to the bodysuit that for health and safety reason will not be returned.
Q:What are your Return Guidelines ?
A:If you received a product that you do not want or is not your size, you can make a return request
by email to: bethiandeluxe@gmail.com, with Subject Line: Return, within a seven (7) day period
from the date of receipt of the product.
The email should include the following information:
1. Name of person who made the order.
2. Mailing address, email and phone number of the person who is requesting the return.
3. Order number.
4. Order date.
5. Date when order was received.
6. Item number.
7. Description of the product.
8. Reason for return.
9. Photos of reason for return, if applicable.
Once the request is received, the company will attend to it and evaluate it in a period of up to
fifteen (15) days by its administrative staff. When the company authorizes it, the client may send
the item for physical inspection, without this guaranteeing that the return will proceed. The
shipment of the product must be made within seventy-two (72) hours after the company responds
by email.
The following rules will apply in all cases:
1- Request for returns will proceed, within seven (7) days, starting from the date the order
was confirmed delivery by the postal service. When the Company authorizes it, the client
should send the product within seventy-two (72) hours, after the company responds by
email. Shipping and handling costs will be covered by the client.
2-The Company, may buy is not obligated to review return requests after seven (7) days of
confirmed delivery.
3-The products subject to return requests must be in the same conditions as they were when
shipped by the Company. The price and/or brand label, decals, safety or hygiene stickers
cannot have been removed, nor show use of any kind, the product must be intact, without
use, without odors, without marks of any external agent including but not limited to
lipsticks, ink, paint, and must show no evidence of washing or any other alteration.
4-In cases where the company authorizes the return, the customer will receive a credit to
use it within thirty (30) days from when it was granted and will pay for the shipment.
5- The Company reserves the right to launch special offers in which it explicitly states that it
will not be subject to returns. The foregoing means that it will not be subject to the
aforementioned process.
6- In all cases, the client will cover shipping and handling costs.
THIS POLICY DOES NOT APPLY TO BODYSUITS THAT FOR HEALTH AND
SAFETY REASONS WILL NOT BE RETURNED.